FAQ

Where are you located?
We’re proudly based in Millbrook, Alabama!

Local Pickup?
Sorry, no local pickup right now — we ship everything straight to your door.

Contact Us:
Got a question? Email us at pinknova@gmail.com (It’s way faster than DMs.) Please allow 24 hours for replies — weekend messages are answered on Monday.

Is your site secure?
Absolutely! Shop with confidence — we’ve got you covered.

Order + Tracking:
You’ll get two emails — one confirming your order and another with tracking once it ships. Didn’t get them? Email us at pinknova@gmail.com.

Tracking Stuck or Package Lost:
Reach out to your local USPS or FedEx for updates. We’ll help where we can, but we can’t control delays from weather or shipping carriers.

Damaged Item:
Email pinknova@gmail.com with photos within 14 days — we’ll make it right.

Restocks:
Some styles come back, some don’t — follow us on Instagram and Facebook @PinkNova to catch restocks.

Sale Items
Items discounted 25% or more are final sale — shop smart.

Ambassador Program
No official program at the moment, but we love seeing your tagged posts. Keep sharing your Pink Nova looks — we’re sending PR packages to our favorite creators.